Terms & Conditions

This page lists all the terms and conditions that apply to Pixel Pilot services and products. All online trading and products/services sold through this website are sold on these terms and conditions. By using this website you agree to these terms, so do not do not use this website if you cannot accept the terms. For the remainder of this document “Pixel Pilot” will be referred to as “the company” which identifies the registered Australian business operating under the name “Pixel Pilot” in the Perth metropolitan area and wider West Australian region. In addition to providing aerial photography and video services in Perth and Western Australia, the company also operates an ecommerce shop front, which ships Australia wide. Full delivery costs, methods and conditions are outlined on the delivery details page in depth.

Terms & Conditions imposed on this page are intended to protect both the company and the company stakeholders, including clients and any shareholders. All of the company policies outlined on this page  adhere to the Civil Aviation Safety Authority (CASA) requirements for commercial UAV Pilot operations within Australia, and are intended to reinforce best practice safety within the company and within the UAV drone aerial photography and video production industry.

Copyright Protection

The company “Pixel Pilot” is a registered Australian business with the Australian Securities & Investments Commision (ASIC). This website contains copyright material that you should not use or copy without authorisation.

Weather Contingency Days

In the event that a booking time and date falls during unexpected or unforeseen poor weather conditions, the booking will be completed on the next available suitable day and time as weather permits.

Flight Planning Requirements

All bookings and booking enquires will be subject to a flight planning, JSA and Risk Assessment process based on the location of the booking and other factors outlined by CASA. Any bookings or enquires that do not comply with the Pixel Pilot operations manuals and flight requirements as outlined to us by CASA, will not be completed. Should alternative arrangements not be available and where bookings have been placed online, refunds will be given in full in the event of our inability to complete the flights required.

Photographers Discretion

In the event that our client chooses not to be on site with our photographers during the booking time, and no specific requests have been made and agreed on regarding specific shots to capture, the photos will be taken at the discretion of the photographer. Additional costs may be involved should the photographer be required to return to site.

Pricing, Transactions and Refunds

The company uses clearly laid out packages that are designed to provide maximum value for our clients, and are available for purchase via bookings sold in one hour blocks of varying costs. The company aims to provide competitive and value driven products that are consistent with the industry in which it operates. This website uses SSL Secure Socket Layer encryption to ensure users billing and confidential information is kept private, and all booked service transactions will be refunded in full in the event of a cancellation where two hours notice is given. The company operates an ecommerce online store, designed to sell company merchandise and some third party products. All products and services sold by this company are sold within Australia and as such our customers are fully protected by Australian consumer protection law. These laws, combined with a strong focus on outstanding customer service are considered fundamental to the sustainability of the company.

Cookies Policy

This website uses cookies. We ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. Our website also uses third party cookies.

CASA Remote Pilot Certificate / UAV Controller Certificate for Commercial Operations

The company employs only certified UAV controllers / remote pilots who have obtained a CASA Remote Pilot Certificate. The owner of the company and its operators are both licensed remote pilot operators, having completed training from Interspacial Aviation Services Pty Ltd.

My Account

Users of the company website and its services or products will be required to create an account which can be managed by our members at any time by navigating to the accounts page from the sites top menu. For all services and products shipped or provided, a valid email, telephone and address will be required in order to protect the company from fraudulent payments and/or product or service requests.

Privacy

All user data sent to and from the company website is securely protected by SSL (secure socket layer) technology, and the company website itself resides on a high quality secure server within Australia. No personal information will ever be used for anything other than filling customer service and product orders, with the exception of no more than four (4) quarterly newsletter emails. All of these emails contain a clearly visible opt out option and follow the CAN-SPAM laws and anti spam regulations that apply within Australia.

Late Payment Fee

Although we do not like to charge late payment fees, late payments add financial and administrative costs, reduces the potential for investment, damages business relationships and fuels business uncertainty. A late payment fee may be charged as required to cover our administrative and other associated costs.

Intellectual property

Computer code, imagery, video, logos and articles authored by the owner of this website may not be copied, shared, reproduced, sold or used without express written permission from the company owner.

Liability

The company has public liability insurance up to $10, 000, 000 and compliant with CASA rules and regulations. The company uses lightweight drones that are fitted with specially designed parachutes to help avoid any risk of damage to people or property when flying near or over populous areas. The company is not liable for any loss of income, property or other materials, real or virtual that may result of bookings or products made or sold on this website, where the fault or cause is outside the control of the owner.

In cases where property is partially damaged the company liability will be limited to reasonable restoration costs and the diminution in the value of the Property (taken in its condition as restored), if any, caused by such damage.

Purchasing

Gifts other than items of small intrinsic value should not be accepted from suppliers or prospective suppliers. If a conflict of interest exists the person must immediately declare this conflict.